Shipping Policy

Thank you for visiting and shopping at Cincia. Each piece you see is a work of passion, inspired by the timeless beauty of ceramics and porcelain. Below is our shipping policy to help you understand how and when your unique sculpture will be delivered.

Processing Time

All orders are carefully processed within 3–5 business days.
Custom or made-to-order pieces may require additional time. You will be informed promptly if your order falls under this category.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Estimated delivery times:
- Domestic (within [Your Country]): 3–7 business days
- International: 7–21 business days (may vary by location)

Note: Delivery delays can occasionally occur due to customs or carrier issues.

Shipping Carriers

We use reliable shipping services such as DHL, UPS, FedEx, or national postal services, depending on your location.

Shipment Confirmation & Order Tracking

You will receive a confirmation email with tracking information once your order has shipped.
Please allow 24–48 hours for the tracking information to become active.

Customs, Duties, and Taxes

Cincia is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Issues

We take utmost care in packaging, but if your item arrives damaged or defective, please contact us immediately with photos.
We will evaluate the issue and make it right — either with a replacement or refund.

Questions?

If you have any questions about your order or would like to inquire about a specific sculpture, feel free to contact us directly. We’re always happy to help!